FREQUENTLY ASKED QUESTIONS
Got a question about our mixing syrups? We're here to answer.
If you don't see your question here, drop us a line through our contact form on our homepage.
When will I recieve my order?
Orders typically ship in 2-3 business days.
Please note delivery times do not include Saturdays, Sundays, National holidays and State holidays in Victoria.
If you haven't received your order, please contact us here.
Do you ship internationally?
Unfortunately, shipping is only within Australia.
Can I make changes to my order?
Our shipping partners are very fast and orders are processed immediately once they are received. We are unable to make any changes to order details (name, address, products, combining orders, cancellations, etc.) once an order is submitted through our shop. Please verify your shipping address at checkout before submitting your order.
Do I qualify for free delivery?
We offer free delivery Albury, Wodonga and surrounds customers within the 13km radius.
We are offering free delivery for orders 3 bottles or more to the following suburbs:
2640 - Albury, East Albury, North Albury, South Albury, West Albury, Glenroy, Lavington, Splitters Creek, Thurgoona.
2641 - Hamilton Valley, Lavington, Springdale Heights.
3690 - West Wodonga, Wodonga.
3691 - Bandiana, Baranduda, Huon Creek, Ebden, Gateway Island, Lake Hume Village, Leneva, Killara, Wodonga Forward.
We will send a code out to our customers via email or our chat messages who have signed up as a member with us and verified their address.
If you’re not a member, you can sign up for free at redelkbeverageco.com and select the ‘sign in/ register’ button at the top of our home page.
If you qualify for free delivery and missed out on a code, please contact us here.
My order arrived damaged.
Once a package leaves our offices, we are unable to control how it is handled by the carrier. Should your order arrive damaged or your package was marked as delivered but you have not yet received it, please contact us immediately so that we can do our best to resolve the issue.
My order was sent to the wrong address.
Please verify your shipping address is correct at checkout before submitting your order. We are not responsible for orders shipped to incorrectly submitted addresses. Customers are responsible for paying any reshipping charges associated with a package if an incorrect shipping address is entered at checkout.
Can I return my order?
Due to the nature of our product, all orders are non-refundable. However, if you have a particular issue with your order, please contact us.
What's the difference between Ginger Beer and Green Ginger?
Our Green Ginger flavour is reminiscent to the zingy taste of Stone's Green Ginger Wine -- but without the alcohol. Ginger Beer is for those that prefer a bolder ginger taste.